Terms of Service

Service and scope

XianVPN provides international routes and subscription services for cross-border access, covering 100+ countries / 230+ routes and supporting Windows / macOS / iOS / Android / Linux. See the user panel for available routes and connection configurations.

The service provides network connectivity; it does not provide accounts, memberships or content licenses for third-party websites. When accessing international websites, users must still comply with the destination platform's regional, account and usage requirements. The ability to connect through a route does not guarantee that every third-party feature will work.

Account security and usage rules

No email address is required to create an account; a username and password are all you need. Keep your login details, subscription link and imported configurations secure. Subscription links act as access credentials and should not be published or entrusted to others.

The service has no device limit and can be used simultaneously by the account holder on their own devices. This does not permit account sharing with other people. Reselling, renting or transferring subscriptions, or providing the service to others through shared credentials or public proxies, is prohibited.

If credentials are exposed or you notice unusual activity, change your password promptly and manage your subscription credentials through the panel. If you cannot resolve the issue yourself, submit a ticket. Our privacy commitment is to keep no logs; see the Privacy Policy for details on how information is handled.

Subscription billing and refunds

Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. When you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB; they do not expire and remain available until used.

Payment is accepted via Alipay / WeChat Pay / USDT. Before choosing, check the packages page and your order for billing terms, prices and data allowances. Usage on your account consumes the data included with the relevant subscription; check your panel records.

You may request a full refund for any reason within 60 days of your first payment.

Submit refund requests through a user panel ticket, identifying the relevant order and stating your request. No proof of dissatisfaction is required. We will communicate updates, any necessary order checks and refund arrangements through the ticket. General statements elsewhere in these terms do not limit this commitment.

Acceptable use

Users must comply with the laws and regulations where they are located and in the regions relevant to their use of the service, as well as the rules of the websites they access. The service must not be used for fraud, infringement, distributing illegal content, malicious attacks, unauthorized system access or other unlawful purposes.

You must not use another person's credentials, disrupt other users' connections or abuse service resources through automated programs. Account holders are responsible for their own use. Network connectivity does not constitute permission to access any content or engage in any activity.

Service availability and liability

Connection quality depends on local networks, device settings, international links and third-party platform rules. Maintenance, network outages or changes to external rules may interrupt routes or change features. The service does not guarantee uninterrupted connections or the continuous availability of third-party services.

If you encounter an issue, first check your local settings, update your subscription or switch routes, then submit a ticket for help troubleshooting. To the extent permitted by law, XianVPN is not liable for indirect losses caused by third-party platform decisions, user configuration or external network failures. Nothing in this section excludes liability that cannot legally be excluded.

Account termination and changes to these terms

If you violate these terms through unlawful use, resale or sharing, credential theft or disruption of the service, XianVPN may restrict the relevant connections, suspend or terminate the account, and explain the action through the panel or a ticket. If you disagree with the action, submit a ticket for review. Termination does not affect any rights you have under applicable law or the refund commitment on this page.

Changes to these terms will be posted on this page, and the month shown at the top will be updated. Important changes affecting subscription benefits will be announced through the panel. Changes will not retroactively reduce benefits confirmed in existing orders. If you have questions about the updated terms or disagree with them, you may stop using the service and contact us through a ticket.