Privacy Policy

Account Data and Order Records

No email address is required to create an account; a username and password are all you need. An email address is optional and is not a prerequisite for activating the service. Please do not include personal information unrelated to your issue in your username or support tickets.

Account data is used to verify your identity, maintain your login, and manage your subscription. Order records include the selected plan, order amount, payment status, and transaction reference information. They are used to provide the service, reconcile payments, and handle refunds. Traffic usage and reset status are used for billing, not to infer browsing activity.

When you submit a support ticket, this service processes your issue description and any screenshots or diagnostic information you choose to attach so we can respond and troubleshoot. Before submitting, please conceal sensitive information in passwords, subscription links, and payment credentials.

Scope of the No-Logs Policy

XianVPN does not log the websites users visit through international routes, their browsing content, DNS query history, or communications. It does not retain connection logs that link an individual account to its browsing destinations.

Cumulative traffic, plan status, and order information used to manage subscriptions are different from browsing activity logs. They are used to calculate service entitlements and do not include details of browsing destinations. Temporary operational states needed to establish and transmit a connection are used only for that communication and are not kept as an ongoing connection history.

A no-logs policy does not mean account and transaction records do not exist, nor does it mean a website cannot identify the requests it receives. Data handling by destination websites and accounts you use to sign in remains subject to the policies of those services.

Site Analytics and Local Storage

Site analytics help us understand page visits, referral categories, device environments, and button usage so we can improve content and user flows. Analytics cover interactions with pages on this site; they do not include other websites accessed through the subscription service, and passwords or subscription credentials are not collected as analytics data.

Cookies or local storage are used to maintain necessary sessions and save login credentials and language preferences. Your browser may retain this data after it is closed. Logging out and clearing site data can remove locally stored state, but will not also delete server-side order records.

You can use your browser settings to restrict cookies, clear local storage, or enable tracking protection. Restricting essential storage may sign you out or prevent preferences from being saved. After using a public device, please log out and clear site data.

Payment Processing and Data Sharing

We support Alipay / WeChat Pay / USDT. Account verification, transaction confirmation, and payment instrument data involved in a payment are handled by the relevant third-party payment service or transaction network. XianVPN receives the payment result and transaction reference information needed to complete an order; you do not need to provide your payment account password in a support ticket.

Data is used or shared only as necessary to provide the service, process transactions, resolve disputes, or meet applicable legal obligations. Third parties may have different processing practices and retention requirements; please review their relevant information before making a payment. Deleting account data from our servers does not also delete third-party transaction records or records on public transaction networks.

Retention and Data Deletion Requests

Account data is retained for as long as necessary to provide account services. Support tickets and diagnostic attachments are kept until the issue is resolved and any necessary review is complete. Order and refund records are retained as required for accounting reconciliation, dispute resolution, and applicable legal obligations; we do not promise a single fixed deletion date. Once the purpose has ended, data will be deleted or de-identified.

To access, correct, or delete your data, sign in to the user panel and submit a request through the support ticket portal, specifying the account and data involved. This service may ask for verification of account ownership where necessary. If a request concerns a pending transaction or a legal retention obligation, we will explain why and to what extent immediate deletion is not possible.

Policy Updates and Applicability

When our data practices change, this page will be updated along with its “Last updated” month. Significant changes to processing purposes, data scope, or user rights will be communicated through a site announcement or the user panel. If new processing requires consent by law, we will request it separately; continued browsing does not replace required authorization.

For subscription entitlements and refund rules, please see the Terms of Service. If you have questions about this policy or data processing, submit a support ticket through the user panel.